What should I do if the S9 firmware fails to upgrade?

If your S9 firmware upgrade fails, please abort the upgrade.

Please download the S9 repair and upgrade package to restore your S9.

1. Go to the firmware page of the official website and download "Package to Fix Upgrade Failure" in the S9 tab. 

Visit the firmware page >

Antminer S9 fireware 

S9 package to fix upgrade failure 

2. Reload the package as per normal.

3. Download the latest firmware and upgrade again.

4. If you cannot find the IP after the update, please reset the miner.

5. Let the miner run for at least 20 minutes.

If you still cannot solve the problem, please contact us for further assistance.

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About products purchase, please contact our sales manager:
[email protected]

About miner repair and after-sale issues, please contact the repair manager email:
[email protected]

For business cooperation, please contact:
[email protected]

COMPLAINTS & SUGGESTIONS
If you have any dissatisfaction during the transaction or have valuable suggestions for us, please contact us via this email address:
[email protected]
Here is a list of scammers who scamming our customers, if you are chatting with them, please stop chat and let us know immediately:
Telegram:
@Zeusminingcrypto
@ZEUSMININGCRYPTOOFFICIAL
@bearacong

The scammers will change the accounts when they know they are exposed. So please be sure we only have these legal contact accounts which this page: https://www.zeusbtc.com/Contact-us.asp

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