FAQ

1. Enter the login page and register an account.

2. On the product page, add the product you have selected to your shopping cart.

3. Fill the information in the "My Cart List" and submit it, and then you can view the order information on the "My Order" page.

4. The submitted order is in the state of calculating the shipping cost. Please refresh the "My Order" page in time to check the updated total price of the order later.

5. Make the payment according to the updated content prompt on the "My Order" page, and upload the payment voucher in time after completing the payment.

6. After the payment voucher is confirmed, the goods will wait for packing and shipping.

7. When it shows that the goods have been shipped, you can view the logistics information on the "My Order" page.

8. After receiving the goods, click to confirm delivery on the "My Order" page, and the order is completed.

9. After completing the order, you can click "View PI" to download or print the "Proforma Invoice" (PI).

10. Note that you can apply for other after-sales services only after confirming the delivery.

• On "my order" page. you can see the order's status and the prices. if you wanna cancle the order. you can click "cancle this order".

• If you want to check your order deteils please click the " view the PI".

• For more questions, please contact customer service via WhatsApp at +8618623251355.

1.Select the payment method and submit the order when filling in the information on the "My Cart List" page.

2.The submitted order is in the state of calculating freight on the "My Order" page.

3.Wait for the calculation to be completed, refresh the "My Order" page to view the total order amount and related payment information.

4. Make the payment according to the payment information displayed on the "My Order" page, and upload the payment voucher for review.

5. After the review is passed, the payment is successful, and the status of the "My Order" page is changed to "Ready to Ship".

You can find support on the "myOrder" page of your account after logging in. 

About After-Sale Services:

1. For the order of shipping wrong goods, we will reissue the correct goods;

2. For the order of omission goods, we will reissue the omission goods;

3. For goods damaged during transportation, we will reissue the damaged goods;

4. If the general products (excluding miner, PSU, hash board, etc.) are damaged itself, we will reissue the goods; if the miner, PSU or hash board are damaged, we will arrange for repairs at the nearest repair center.

About after-sales time

1. For general goods, we will confirm the problem and inform the customer of the specific solution within 1 day, and then reissue the goods within 2 days;

2. If the miner, or hash board, or PSU, etc. is damaged, we will inform the customer within 2 days to send the damaged product to the nearest repair center for repair. The specific repair time shall be discussed according to the damage of the product. If the product cannot be repaired at all, we will reissue the goods.

Attention: when we do after-sales processing, we will judge the correctness of the product based on the photos and videos that the goods are packed out of the warehouse, and identify the anti-tampering mark affixed on the product.

• When we shipped your package. you can see the tracking No. in "My orders" page. 

• If no tracking number is displayed, your package has not been shipped. After you orderd, we usually ship out your goods within 1 ~ 2 days. 

• After 4 days, if the "My Orders" page still has not updated the tracking number, please contact us on WhatsApp (+8618623251355) for support.

We have a complete after-sales service. Under our terms, We support the returns service and Warranty. For detailed terms, please refer to the Terms of Service.

• Please inform us in advance if your country prohibits virtual currency-related products.
  

• We will modify the name of the goods to smooth customs clearance.

• Please tell us via WhatsApp if you have any requirements for the declared price.

• After completing the payment and confirming the order, for general products in warehouse, we will ship out the goods in time within 1-2 days; for general products that are sold out and need to be replenished, we will ship the goods out within 3-4 days at the latest.

• For products that need to be tested (such as miners, hash boards, etc.), the test time is 2 days, and the delivery will be arranged immediately after the test is completed; if the order is large, the test time will be extended, but it will be arranged as soon as possible library.

• When we shipped your package. you can see the tracking No. in "My orders" page. 

• We support shipments to any country in the world. Include Iran, North Korea, Pakistan etc.

• Generally, the delivery time is within 2-4 days. The arrival time depends on the shipping method and logistics company..

• Generally, we will first adopt air transportation. But we will adopt other transportation methods when air transport regulations do not allow.

• Bulk orders customers mean a single order exceeding 50,000 US dollars.

• For this customers, we support the sea, land, and air transportation. We support L/C(letter of credit), T/T(telegraphic transfer), D/P(documents against payment), and other payment methods.

1.Click Login/Register to enter the "My Order" page.

2. Click "Repair Center" on the "My Order" page to enter the creation page.

3. Fill in the relevant information of your repair center and click Submit.

4. The submitted application is in a state of waiting for review, and the review time is 1 to 3 working days.

5. After passing the review, you can view the repair center you created on the "Repair Center" page, at the same time, it will be displayed at the bottom of the "ASIC Miner Repair" page.