You can find support on the "myOrder" page of your account after logging in.
About After-Sale Services:
1. For the order of shipping wrong goods, we will reissue the correct goods;
2. For the order of omission goods, we will reissue the omission goods;
3. For goods damaged during transportation, we will reissue the damaged goods;
4. If the general products (excluding miner, PSU, hash board, etc.) are damaged itself, we will reissue the goods; if the miner, PSU or hash board are damaged, we will arrange for repairs at the nearest repair center.
About after-sales time
1. For general goods, we will confirm the problem and inform the customer of the specific solution within 1 day, and then reissue the goods within 2 days;
2. If the miner, or hash board, or PSU, etc. is damaged, we will inform the customer within 2 days to send the damaged product to the nearest repair center for repair. The specific repair time shall be discussed according to the damage of the product. If the product cannot be repaired at all, we will reissue the goods.
Attention: when we do after-sales processing, we will judge the correctness of the product based on the photos and videos that the goods are packed out of the warehouse, and identify the anti-tampering mark affixed on the product.