FAQ

1. Enter the login page and register an account.

2. On the product page, add the product you have selected to your shopping cart.

3. Fill the information in the "My Cart List" and submit it, and then you can view the order information on the "My Order" page.

4. The submitted order is in the state of calculating the shipping cost. Please refresh the "My Order" page in time to check the updated total price of the order later.

5. Make the payment according to the updated content prompt on the "My Order" page, and upload the payment voucher in time after completing the payment.

6. After the payment voucher is confirmed, the goods will wait for packing and shipping.

7. When it shows that the goods have been shipped, you can view the logistics information on the "My Order" page.

8. After receiving the goods, click to confirm delivery on the "My Order" page, and the order is completed.

9. After completing the order, you can click "View PI" to download or print the "Proforma Invoice" (PI).

10. Note that you can apply for other after-sales services only after confirming the delivery.

• On "my order" page. you can see the order's status and the prices. if you wanna cancle the order. you can click "cancle this order".

• If you want to check your order deteils please click the " view the PI".

• For more questions, please contact customer service via WhatsApp at +8618623251355.

1.Select the payment method and submit the order when filling in the information on the "My Cart List" page.

2.The submitted order is in the state of calculating freight on the "My Order" page.

3.Wait for the calculation to be completed, refresh the "My Order" page to view the total order amount and related payment information.

4. Make the payment according to the payment information displayed on the "My Order" page, and upload the payment voucher for review.

5. After the review is passed, the payment is successful, and the status of the "My Order" page is changed to "Ready to Ship".

1. After clicking confirm delivery on the "My Order" page, the order status is "Delivery".

2. After confirming the delivery, click "Create a Ticket" to enter the after-sales page.

3. Submit the question (preferably add a picture) and wait for processing.

4. Check the processing status of the work order on the "My Order" page.

5. Click on the question to view the details of the ticket.

• When we shipped your package. you can see the tracking No. in "My orders" page. 

• If there's no tracking number shows it means your package not shipping yet. we usually will shipping after you ordered 1~5 days later. 

• 7 days later still no tracking number provide here. please contact our after sale services for support.

We have a complete after-sales service. Under our terms, We support the returns service and Warranty. For detailed terms, please refer to the Terms of Service.

• Please inform us in advance if your country prohibits virtual currency-related products.
  

• We will modify the name of the goods to smooth customs clearance.

• Please tell us via WhatsApp if you have any requirements for the declared price.

•  We will ship within 1-5 days after you complete the payment. If the products you purchased are out of stock in our warehouse. Shipping date will be delay. but usually will be ship in 7 days.

• The sales manager will give you an order tracking number via WhatsApp after we hand over the goods to the logistics company.

•  We support shipments to any country in the world. Include Iran, North Korea, Pakistan etc. 

• Generally, the Delivery time within 5-7 days.The arrival time depends on the transportation method and logistics company.

• Generally, we will first adopt air transportation. But we will adopt other transportation methods when air transport regulations do not allow.

• Large order customers mean a single order exceeding 50,000 US dollars.

• For this customers, we support the sea, land, and air transportation. We support L/C(letter of credit), T/T(telegraphic transfer), D/P(documents against payment), and other payment methods.

1.Click Login/Register to enter the "My Order" page.

2. Click "Repair Center" on the "My Order" page to enter the creation page.

3. Fill in the relevant information of your repair center and click Submit.

4. The submitted application is in a state of waiting for review, and the review time is 1 to 3 working days.

5. After passing the review, you can view the repair center you created on the "Repair Center" page, at the same time, it will be displayed at the bottom of the "ASIC Miner Repair" page.